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Applying Quality Management in Healthcare: A Systems Approach, Fourth Edition

Amazon.com Price:  $50.94 (as of 12/05/2019 20:20 PST- Details)

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Description

Stakeholders at all levels of a healthcare system have a vested interest in making improvements to quality and safety. Managers play instrumental roles in creating and delivering high-quality services and products but many frontline clinical and administrative team of workers members are also involved, in an instant or not directly, in shaping patient care systems and designing safer, more efficient processes.

Applying Quality Management in Healthcare explores the principles of quality management and provides numerous practical tools for real-world improvement and problem solving. Unlike many healthcare quality management books, this book delves into the systems that serve as the foundation of a high-quality health services and products organization. Readers learn which management practices are essential to creating an organization capable of advancing performance goals, making long-lasting process improvements, and providing the operational systems and tools needed for success.

This edition features new and enhanced material, including the following:

  • Expanded content on quality tools, improvement models, reporting and analyzing data, project teams, and patient safety
  • Division of the book from three to four major sections to broaden coverage of key foundational principles
  • Case studies illustrating what is required of health services and products organizations to set the stage for success
  • The nuts and bolts of achieving improved patient safety and quality leads to complex systems
  • Several innovative and up to date exercises and practice labs to give a boost to the learning experience
  • A new chapter dedicated to systems issues affecting patient safety
  • A new chapter on data analytics with emphasis on interpreting quality measurement results

    • As well as, the book provides guidance on managing improvement projects, fostering collaboration, providing a supportive environment for performance improvement, and becoming a high-reliability organization. Concepts are robustly supported by real-life examples, end-of-chapter exercises, and a series of practice labs.

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