Beyond Blame: Learning From Failure and Success

Amazon.com Price: $15.99 (as of 11/10/2019 16:45 PST- Details)

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Description

Failure is inevitable. Our an increasing number of complex world demands that we incessantly learn from failures (and successes) to be able to live on and thrive. And yet, our learning is too regularly undermined. We construct biased but comfortable stories, which regularly feature a simple, single “root cause”–a villain, someone to take the blame. Having done that, we short-circuit the opportunity of developing any deeper understanding of the complex systems we work with. With this common approach, our systems will develop into more fragile and flow into failure.

In this concise and entertaining book, I.T. veteran Dave Zwieback describes an incident that threatens the very existence of a big financial institution, and the counterintuitive steps its leadership took to stop the downward spiral. Their novel approach is grounded in proven concepts from complexity science, resilience engineering, human factors, cognitive science, and organizational psychology. It allows us to identify the underlying conditions for failure, and make our systems (and organizations) safer and more resilient.

Get a clear understanding of the downside of blame
Learn how to identify (and counteract) cognitive biases in groups
See how organizations can resolve the real root cause of problems
Establish real accountability with your organization
Use the Learning Review Framework to fully learn from failures of complex systems
Find practical insights and tips for moving beyond blame in your own organization

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Beyond Blame: Learning From Failure and Success

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