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Beyond “Hello”: A Practical Guide for Excellent Telephone Communication and Quality Customer Service

Amazon.com Price: $19.97 (as of 12/05/2019 18:18 PST- Details)

Categories: Books, Business and Money, Customer Relations, Marketing, Marketing and Sales, Processes and Infrastructure, Subjects, Telemarketing

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Description

This educational offers lend a hand to strengthen each phone interaction an organization has with its valued customers. Drawn from Davis’ experiences, the book includes exercises, stories and examples of the way attitude, phone etiquette, communication styles and listening abilities affect the base line.

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Beyond “Hello”: A Practical Guide for Excellent Telephone Communication and Quality Customer Service

Description

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