BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Amazon.com Price: $8.89 (as of 11/10/2019 15:45 PST- Details)

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Description

We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a want to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere – online, social media, in a letter or even in person. It may be used at work, earning you respect and success. It can help you get at the side of difficult members of the family, friends, neighbors and others anywhere in your life.

BIFF was designed to give protection to you and your reputation by responding quickly and civilly to people who treat you rudely, whilst being reasonable in return.

BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to take into account that, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life—plus additional tips that will help you deal with high-conflict people anywhere.

This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response – by asking 10 simple questions to make it even more effective.

Another helpful tool to shift high-conflict people from blaming to problem-solving is So, What’s Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving, also by Bill Eddy.

Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, creator, and president of High Conflict Institute. He developed the “high conflict personality” theory and has transform an international expert on managing disputes involving high-conflict personalities and personality disorders.

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BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

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