Business Writing with Heart: How to Build Great Work Relationships One Message at a Time

Amazon.com Price: $24.47 (as of 11/10/2019 05:00 PST- Details)

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Description

Write your way into successful, lasting work relationships.

Writing is the lifeblood of career success. This book, winner of two Silver Benjamin Franklin Awards from the Independent Book Publishers Association, shows you how to write with heart–to use language and messages that connect with others at work, building relationships that help you achieve your goals.
You have coworkers, clients, or customers you rely on to contribute to your success, and you may write to them more steadily than you talk or meet. Your written words must carry your messages, once in a while in tense and awkward situations. This book shows how to select words that convey your meaning even as developing and sustaining your relationships.

If you are a leader, team member, sales or customer service rep, entrepreneur, or any professional who communicates in writing, this book helps you improve positive relationships in every message. Whether you write to the assistant in the next office or the partner on the other side of the globe, you’ll be able to communicate in ways that build believe, respect, and solid connections with others. Find out how to:

–Make small changes in your emails to give a boost to relationships reasonably than weaken them.

–Share bad news, constructive feedback, apologies, and reminders in ways that reassure readers and create goodwill.

–Say no to requests clearly and firmly without alienating or embarrassing others.

–Respond to angry or tactless messages even as preserving your reputation and the relationships that matter.

–Communicate with a bit of luck even when the words don’t come easily, using the model wording, letters, notes, and emails in this book.

Write with heart! Build strong work relationships one message at a time.

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