Call Center Fundamentals: Workforce Management: Third Edition

Amazon.com Price: $11.99 (as of 11/10/2019 16:39 PST- Details)

Categories: Books, Business and Finance, Business and Money, Human Resources, Management, Management and Leadership, New, Used and Rental Textbooks, Outsourcing, Specialty Boutique, Subjects

Description
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Description

The second one edition of this popular ebook accommodates up to date information, better format, and answer keys to the activities. It also presents new chapters specializing in non- voice accounts and problem solving techniques to more than a few problems in managing group of workers. _How to decide your agents per day and per hour? _Is getting 100% service level a good suggestion? _How are you able to reinforce your sales or collections with group of workers management?

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Call Center Fundamentals: Workforce Management: Third Edition

Description

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