Description
It’s about having a vision, and taking that vision to your customers. Recall to mind game-changers like Nintendo’s Wii or Apple’s iPod. They overturned our understanding of what a video game means and how we listen to music. Customers had not asked for these new meanings, but once they experienced them, it was once love in the beginning sight.
But where does the vision come from? With fascinating examples from leading European and American companies, Verganti shows that for in reality breakthrough services and products, we should look beyond customers and users to those he calls “interpreters” – the experts who deeply consider and shape the markets they work in.
Design-Driven Innovation offers a provocative new view of innovation thinking and practice.