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Designing Bots: Creating Conversational Experiences

Amazon.com Price: $19.78 (as of 17/03/2019 21:34 PST- Details)

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Description

From Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the brand new conversational apps are revolutionizing the best way we interact with software. This practical guide shows you learn how to design and build great conversational experiences and delightful bots that assist people be more productive, whether it’s for a new consumer service or an enterprise efficiency product.

Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns in your bot-building toolbox. You’ll learn to use an effective onboarding process, outline different flows, define a bot personality, and make a selection the correct balance of wealthy keep an eye on and text.

Explore different bot use-cases and design best practices
Understand bot anatomy—such as brand and personality, conversations, advanced UI controls—and their associated design patterns
Learn steps for building a Facebook Messenger consumer bot and a Slack business bot
Explore the lessons learned and shared experiences of designers and entrepreneurs who have built bots
Design and prototype your first bot, and experiment with user feedback

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Designing Bots: Creating Conversational Experiences

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