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Front Office Success: How to Satisfy Patients and Boost the Bottom Line

Amazon.com Price:  $81.99 (as of 12/05/2019 17:28 PST- Details)

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Description

Your front office group of workers are the individuals who have the initial contact with new patients, payers, and referring practices, and in turn have a major influence on how your practice is perceived and rated out there. Making an investment in effective training and onboarding programs for front office group of workers pay immediate dividends to your practice.  Let best-selling writer and popular speaker Elizabeth Woodcock s up to date book serve as the guide for training your front office group of workers.

 

This book will provide your group of workers with:

  • The Ten Commandments of Good Service for the front office
  • Five measurable standards for telephone service
  • Strategies for successfully collecting from patients at the time of service, including people who find themselves categorized as cash only
  • The confidence to be seen as a professional member of the team

 

Who will have the benefit of this training? All front office group of workers including receptionist, telephone operator, scheduler, cashier, collector, and plenty of other jobs assigned to the front office team.

 

 

Useful checklists, logs, templates and scripts are included to spice up performance of all front office group of workers are included and to be had to download!

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