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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference

Amazon.com Price: $3.49 (as of 04/05/2019 19:06 PST- Details)

Categories: Administration and Medicine Economics, Books, Business and Money, Doctor-Patient Relations, Education and Training, Health Care Delivery, Hospital Administration, Leadership, Management, Management and Leadership, Management Science, Medical Books, Medicine, Reference, Subjects

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Description

A “textbook with passion”, Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. On this book, creator Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.

Studer, a nationally acclaimed educator, coach, and thought leader in healthcare as of late, is a master storyteller, mixing “chicken soup style” stories with personal insight, simple tools, and in-depth recommendations on how good organizations can transform great ones.

Based on Studer GroupÂ’s Nine Principles SM, Quint Studer shows find out how to retain more employees; be certain that better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success at the same time as also requiring accountability; and move operational performance for better financials, market share, and growth.

At the core of the journey, he says, is a sense of purpose, the most efficient valuable work and making a difference. When organizations learn to harness this passion in their employees, they create a success spiral with ever increasing momentum.

In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, “Quint StuderÂ’s Nine Principles of service and operational excellence give you the missing link between people power and strong financials. ItÂ’s about courageous leadership.”

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