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ITIL Foundation Essentials: The Exam Facts You Need

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Prepare for the ITIL Foundation exam

ITIL is best practice for IT Service Management, developed by the UK government and globally adopted in both the private and non-private sectors. ITIL is not prescriptive, but slightly this is a framework that organizations can adopt and adapt.

The Foundation Certificate is the entry-level ITIL qualification that offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL service life cycle.The aforementioned elements, concepts, and terminology of ITIL have been condensed into this pocket guide to provide candidates with the essential facts they need with a view to pass the ITIL Foundation exam.

All you want to know to achieve ITIL Foundation Certification

An official ITIL^® Licensed product, ITIL^® Foundation Essentials is a distillation of critical information—no waffle or padding; just exactly what you want to be mindful how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

Project managers who need to expand their qualifications and IT contractors or consultants who don’t need to take time out from their day jobs to attend a course will also find this pocket guide an essential companion to their studies and education.

The complete ITIL Foundation syllabus

The essential companion for those studying the ITIL Foundation syllabus, the pocket guide covers key areas including:

A basic introduction to ITIL and a description of service classifications (core, enabling, enhancing) and an outline of internal and external products and services.
A point-by-point summary of the purpose, objectives, scope, and value of the five stages of the service life cycle that form the ITIL core—from strategy and design through to transition, operation, and continual service improvement (CSI).
Separate sections in the guide are dedicated to describing ITIL key concepts and terminology (including “stakeholders” and “processes, functions, and roles”) and right through the pocket guide the wide range of 3, 4, and 5 letter ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR, VBF, ITSCM, SACM, RADM) are expanded and explained.
A brief summary of the ITIL qualification scheme and the Foundation exam.

The ideal revision guide for the ITIL Foundation examination

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ITIL Foundation Essentials: The Exam Facts You Need

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