Description
The award-winning book that gives readers a method for handling the increasingly more-outrageous behavior of narcissists and high-conflict people at work.
Increasingly, high-conflict peopleespecially narcissists and bulliesare showing up in the place of work. It’s All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP).
Based on Bill Eddy’s high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.
This book belongs in each leader’s library. Despite the fact that I imagine there’s a pearl of good in everyone, some people’s pearl is hard to find. You can also not be capable to change a high conflict personality, but by the use of Bill Eddy’s and Georgi DiStefano’s techniques, you’ll be capable to keep the point of interest on solutions moderately than arguments.”
Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level
Increasingly, high-conflict peopleespecially narcissists and bulliesare showing up in the place of work. It’s All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP).
Based on Bill Eddy’s high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.
This book belongs in each leader’s library. Despite the fact that I imagine there’s a pearl of good in everyone, some people’s pearl is hard to find. You can also not be capable to change a high conflict personality, but by the use of Bill Eddy’s and Georgi DiStefano’s techniques, you’ll be capable to keep the point of interest on solutions moderately than arguments.”
Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level
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