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Lessons in Service from Charlie Trotter

Amazon.com Price:  $14.99 (as of 12/05/2019 17:36 PST- Details)

Description

In the second one book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.

As winner of the James Beard Foundation’s Outstanding Restaurant Award, Charlie Trotter and his service staff run what many believe to be The us’s finest restaurant. But it is not just about food in this renowned Chicago hot spot. It’s about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff having the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets at the back of Trotter’s unequaled success and shows other businesses how to toughen their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence—Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and it doesn’t matter what your business, your customers will keep coming back time and again.

• Charlie Trotter’s was once nominated for the James Beard Foundation’s 2001 Outstanding Service Award, and the restaurant received the Beard Foundation’s Best Restaurant in The us Award in 2000.

• Charlie Trotter’s books have sold over 300,000 copies.

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