Sale!

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

Amazon.com Price: $6.00 (as of 26/04/2019 18:18 PST- Details)

Description
Amazon Customer Reviews

Description

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman give an explanation for how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge – invaluable lessons for managers and service providers of all industries.

Drs. Berry and Seltman had the rare opportunity to check Mayo Clinic’s service culture and systems from the inside by conducting personal interviews with leaders, clinicians, team of workers, and patients, in addition to observing hundreds of clinician-patient interactions. The result is a book about how the Clinic’s business concept produces stellar clinical results, organizational efficiency, and interpersonal service.

By examining the operating principles that guide each and every management decision at this legendary healthcare institution, the authors

Demonstrate how a perfect service brand evolves from the core values that nourish and offer protection to it
Extrapolate instructive business lessons that apply out of doors healthcare
Illustrate the advantages of pooling talent and encouraging teamwork
Relate historical events and perspectives to the current-day Mayo Clinic
Share inspiring stories from team of workers and patients

An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.

Home » Shop » Books » Subjects » Arts and Photography » History and Criticism » History » Americas » United States » State and Local » Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

Shop | Search Business Directory | Submit Free Business Listing

Recent Products

BAZALT Leather Sleeper Sectional, Left Corner
Amazon.com Price: $4,099.00 (as of 07/03/2021 05:55 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Sale!
Lorren Home Trends 57 Piece ‘Mabel’ Bone China Dinnerware Set (Service for 8 People), Burgundy
Amazon.com Price: $224.81 (as of 04/03/2021 11:21 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Mikasa English Countryside 40-Piece Dinnerware Set, Service for 8
Amazon.com Price: $199.99 (as of 04/03/2021 11:20 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Stone Lain Gold Leaves Square Porcelain Dinnerware Set, Service For 4, White
Amazon.com Price: $161.99 (as of 04/03/2021 11:20 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
KATE SPADE Charlotte Street North 16-Piece Dinnerware Set, 15.75 LB, Blue
Amazon.com Price: $238.10 (as of 04/03/2021 11:19 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
HiEnd Accents Del Sol Aztec 16-PC Southwestern Dinnerware Set, Brown, Cream, Red, Turquoise & Yellow
Amazon.com Price: $198.94 (as of 04/03/2021 11:19 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Stone Lain Modern Gold Splash Exquisite Fine China Dinnerware Set, 16 Piece – Service for 4, White & Gold
Amazon.com Price: $98.56 (as of 04/03/2021 11:18 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Sale!
LENOX Butterfly Meadow Flutter 12pc Dinnerware Set, 16.4 LB, Multi
Amazon.com Price: $121.99 (as of 04/03/2021 11:18 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Sale!
Lenox 6342794 Butterfly Meadow 18-Piece Dinnerware Set
Amazon.com Price: $160.24 (as of 04/03/2021 11:17 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Corelle Chip Resistant Dinnerware Set, 18-Piece, Lisbon Terrace
See Discount
Sale!
Lorren Home Trends 57 Piece ‘Chloe’ Bone China Dinnerware Set (Service for 8 People), Gold
Amazon.com Price: $223.10 (as of 04/03/2021 11:16 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Fiesta 16-Piece, Service for 4 Dinnerware Set, Scarlet
Amazon.com Price: $131.99 (as of 04/03/2021 11:16 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Lorenzo Import Isabella 57-Piece Wavy Porcelain Dinnerware Set
Amazon.com Price: $138.23 (as of 04/03/2021 11:15 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Sale!
Corelle 16-Piece Dinnerware Set Service for 4, Chip Resistant, Glass, Sorrento
Amazon.com Price: $149.95 (as of 04/03/2021 11:15 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Certified International Morning Bloom 16 Piece Dinnerware Set, Service for 4, Multicolored
See Discount
Lenox Trianna Blush 12-piece Dinnerware Set, 18.40 LB, Pink
Amazon.com Price: $176.97 (as of 04/03/2021 11:14 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Mikasa French Countryside 40-Piece Dinnerware Set, Service for 8
See Discount
Wellman Bee Sweet 16 Piece Dinnerware Set, Service for 4
Amazon.com Price: $270.78 (as of 04/03/2021 11:12 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
16 Piece Dinnerware Set, Service for 4
Amazon.com Price: $224.71 (as of 04/03/2021 11:12 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Country Farmyard 24 Piece Dinnerware Set, Service for 6
Amazon.com Price: $397.75 (as of 04/03/2021 11:11 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
XLNB 16 Pieces Porcelain Dinnerware Set, Starry Sky Series Dishes Tableware Set, Creativity Nordic Style, Microwave and Dishwasher Safe, Service for 4
Amazon.com Price: $245.00 (as of 04/03/2021 11:11 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Handmade Purple and White Polka Dot Ceramic 12 piece Dinnerware Set | Pottery Tableware Service for 4 | Dinner Plates | Side Plates | Bowls | Housewarming Gift by City to Cottage
Amazon.com Price: $299.95 (as of 04/03/2021 11:11 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
XLNB 30 Pieces Dinnerware Sets, Dinner Sets for 8 Person, Imitation Watercolor Design, Porcelain Plates and Bowls, Oven and Dishwasher Safe, Best Gift for Wedding and Housewarming
Amazon.com Price: $265.00 (as of 04/03/2021 11:10 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Blue Rose Polish Pottery Geranium 16 Piece Dinner Set
Amazon.com Price: $392.00 (as of 04/03/2021 11:09 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Blue Rose Polish Pottery Blue Starflower 16 Piece Dinner Set
Amazon.com Price: $534.00 (as of 04/03/2021 11:09 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Corelle Service for 6, Chip Resistant, Timber Shadows Dinnerware Set, 18-Piece
Amazon.com Price: $104.86 (as of 04/03/2021 11:09 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Gibson Elite Ocean Paradise Square Dinnerware Set, Service for 4 (16pcs), Amber
Amazon.com Price: $69.99 (as of 04/03/2021 11:08 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Sale!
Lorren Home Trends Midnight-57 57 Piece Dinnerware Set-Bone China Service for 8 People-Midnight, Blue
Amazon.com Price: $265.45 (as of 04/03/2021 10:55 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Mikasa Napa Countryside 32-Piece Dinnerware Set, White
Amazon.com Price: $299.99 (as of 04/03/2021 10:54 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Marine Nautical 24 Pieces Porcelain Dinnerware Set, Made in Turkey, Service for 6, Fish Themed
Amazon.com Price: $299.00 (as of 04/03/2021 10:54 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
MALACASA Square Dinnerware Set,60-Piece Porcelain Marble Grey Dinner Sets,Serving Plate Sets with Dinner Plates,Dessert Plates and Soup Plates,Cups and Saucers Set,Service for 12,Series Flora
Amazon.com Price: $279.99 (as of 04/03/2021 10:53 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Pfaltzgraff French Lace White Dinnerware Set (32 Piece)
Amazon.com Price: $242.86 (as of 04/03/2021 10:52 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Euro Porcelain 57-pc Banquet Dinnerware Set Luxury China Tableware Service for 8 – Original Czech Republic Cobalt 24K Gold
Amazon.com Price: $579.99 (as of 04/03/2021 10:52 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Mikasa Platinum Crown 40-Piece Dinnerware Set, Service for 8
Amazon.com Price: $199.99 (as of 04/03/2021 10:50 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Fitz and Floyd Yuletide Holiday Dinnerware Set, Standard, Multicolored
Amazon.com Price: $201.11 (as of 04/03/2021 10:50 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Stone lain Grace Square Stoneware Dinnerware Set, 24 Piece Service For 8, Black
Amazon.com Price: $275.99 (as of 04/03/2021 10:48 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Housel Living Modern Plush Tufted Linen Fabric Splitback Living Room Sleeper Futon, BLUE
Amazon.com Price: $422.40 (as of 04/03/2021 10:47 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Adler 200 Solid Wood Dining Table
Amazon.com Price: $4,955.00 (as of 04/03/2021 10:45 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount
Design Element KD-01-GY Medley 54″ Wide Butcherblock Farm House Kitchen Island with Extendable Dinning Table in Gray-No Assembly Needed
See Discount
Noir Hancock Dining Table with Distressed Grey Finish GTAB528DGR
Amazon.com Price: $3,165.00 (as of 04/03/2021 10:43 PST- Details)
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.
See Discount

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

Description

Related products

The History of Here: A House, the Pine Hills Neighborhood, and the City of Albany (Excelsior Editions)

Measure and Construction of the Japanese House

The Timber Framing Book

The Genius of Japanese Carpentry: Secrets of an Ancient Craft

Recent Products

BAZALT Leather Sleeper Sectional, Left Corner

Lorren Home Trends 57 Piece ‘Mabel’ Bone China Dinnerware Set (Service for 8 People), Burgundy

Mikasa English Countryside 40-Piece Dinnerware Set, Service for 8

Stone Lain Gold Leaves Square Porcelain Dinnerware Set, Service For 4, White

KATE SPADE Charlotte Street North 16-Piece Dinnerware Set, 15.75 LB, Blue

HiEnd Accents Del Sol Aztec 16-PC Southwestern Dinnerware Set, Brown, Cream, Red, Turquoise & Yellow

Stone Lain Modern Gold Splash Exquisite Fine China Dinnerware Set, 16 Piece – Service for 4, White & Gold

LENOX Butterfly Meadow Flutter 12pc Dinnerware Set, 16.4 LB, Multi

Lenox 6342794 Butterfly Meadow 18-Piece Dinnerware Set

Corelle Chip Resistant Dinnerware Set, 18-Piece, Lisbon Terrace

Lorren Home Trends 57 Piece ‘Chloe’ Bone China Dinnerware Set (Service for 8 People), Gold

Fiesta 16-Piece, Service for 4 Dinnerware Set, Scarlet

Lorenzo Import Isabella 57-Piece Wavy Porcelain Dinnerware Set

Corelle 16-Piece Dinnerware Set Service for 4, Chip Resistant, Glass, Sorrento

Certified International Morning Bloom 16 Piece Dinnerware Set, Service for 4, Multicolored

Lenox Trianna Blush 12-piece Dinnerware Set, 18.40 LB, Pink

Mikasa French Countryside 40-Piece Dinnerware Set, Service for 8

Wellman Bee Sweet 16 Piece Dinnerware Set, Service for 4

16 Piece Dinnerware Set, Service for 4

Country Farmyard 24 Piece Dinnerware Set, Service for 6

XLNB 16 Pieces Porcelain Dinnerware Set, Starry Sky Series Dishes Tableware Set, Creativity Nordic Style, Microwave and Dishwasher Safe, Service for 4

Handmade Purple and White Polka Dot Ceramic 12 piece Dinnerware Set | Pottery Tableware Service for 4 | Dinner Plates | Side Plates | Bowls | Housewarming Gift by City to Cottage

XLNB 30 Pieces Dinnerware Sets, Dinner Sets for 8 Person, Imitation Watercolor Design, Porcelain Plates and Bowls, Oven and Dishwasher Safe, Best Gift for Wedding and Housewarming

Blue Rose Polish Pottery Geranium 16 Piece Dinner Set

Blue Rose Polish Pottery Blue Starflower 16 Piece Dinner Set

Corelle Service for 6, Chip Resistant, Timber Shadows Dinnerware Set, 18-Piece

Gibson Elite Ocean Paradise Square Dinnerware Set, Service for 4 (16pcs), Amber

Lorren Home Trends Midnight-57 57 Piece Dinnerware Set-Bone China Service for 8 People-Midnight, Blue

Mikasa Napa Countryside 32-Piece Dinnerware Set, White

Marine Nautical 24 Pieces Porcelain Dinnerware Set, Made in Turkey, Service for 6, Fish Themed

MALACASA Square Dinnerware Set,60-Piece Porcelain Marble Grey Dinner Sets,Serving Plate Sets with Dinner Plates,Dessert Plates and Soup Plates,Cups and Saucers Set,Service for 12,Series Flora

Pfaltzgraff French Lace White Dinnerware Set (32 Piece)

Euro Porcelain 57-pc Banquet Dinnerware Set Luxury China Tableware Service for 8 – Original Czech Republic Cobalt 24K Gold

Mikasa Platinum Crown 40-Piece Dinnerware Set, Service for 8

Fitz and Floyd Yuletide Holiday Dinnerware Set, Standard, Multicolored

Stone lain Grace Square Stoneware Dinnerware Set, 24 Piece Service For 8, Black

Housel Living Modern Plush Tufted Linen Fabric Splitback Living Room Sleeper Futon, BLUE

Adler 200 Solid Wood Dining Table

Design Element KD-01-GY Medley 54″ Wide Butcherblock Farm House Kitchen Island with Extendable Dinning Table in Gray-No Assembly Needed

Noir Hancock Dining Table with Distressed Grey Finish GTAB528DGR