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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

Amazon.com Price: $14.93 (as of 12/05/2019 16:44 PST- Details)

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The leader’s guide to building a service powerhouse the usage of the approach that made Mayo Clinic the number one healthcare system in America

Mayo Clinic is without doubt one of the best service organizations on the earth. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close take a look at the most productive practices that drive Mayo Clinic’s success. By examining the operating principles that guide each management decision at this legendary institution, authors Leonard Berry and Kent Seltman:

• Demonstrate how a great service brand evolves from the core values that nourish and give protection to it
• Extrapolate instructive business lessons that apply outdoor healthcare
• Illustrate the advantages of pooling talent and encouraging teamwork
• Present a proven prescription for creating sustainable service excellence

Learn how to apply the Clinic’s winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.

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