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Quality Health Care: A Guide to Developing and Using Indicators

Amazon.com Price: $68.33 (as of 12/05/2019 20:38 PST- Details)

Categories: Administration and Medicine Economics, Administration and Policy, Books, Business and Finance, Business and Money, Health Care Delivery, Health, Fitness and Dieting, Management and Leadership, Medical Books, Medicine and Health Sciences, New, Used and Rental Textbooks, Quality Control, Quality Control and Management, Specialty Boutique, Subjects

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Description

Written by an the world over-recognized expert in the field of quality management, this text is an crucial guide for understanding how one can plan and put in force a successful quality measurement program in your healthcare facility. It begins by presenting an overview of the context for quality measurement, the forces influencing the demand for quality reform, how one can listen to the voice of the customer, and the characteristics of quality that customers value most. Students will also learn the way to make a choice and define indicators to collect data and how one can organize data into a dashboard that may give feedback on progress toward quality measurement. In spite of everything, this book explores how one can analyze the data by detailing how variation lives in your data, and whether this variation is acceptable. Case studies are provided to demonstrate how quality measurement can also be applied to clinical in addition to operational aspects of healthcare delivery.

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