Description
Your all-access guide to reaping some great benefits of Salesforce.com
Salesforce.com has a hastily expanding influence over the way companies across the globe interact with their clientele. Written by Salesforce.com insiders with years of experience in customer relationship management (CRM) solutions, Salesforce.com For Dummies offers you an edge in building relationships and managing your company’s sales, marketing, customer service, and enhance operations. You can discover how to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, create accurate projects based on past performance, and so a lot more.
A customizable, on-demand CRM solution, Salesforce.com allows businesses to organize and manage all of their customer information—leads, opportunities, contacts, accounts, cases, and solutions—in one place. Whether you are a Windows or Mac user, this down-to-earth, friendly guide shows you how to maximize Salesforce.com’s capabilities to close deals faster, gain real-time visibility into sales, and collaborate instantly.
- Customize the new user interface with apps, widgets, and tools
- Prospect leads, drive sales, and provide outstanding customer service
- Manage contacts, identify opportunities, and analyze your results
- Collaborate with colleagues the usage of Chatter
If you’re new to Salesforce.com or an existing user searching for the recent tips and tricks to maximize its potential, this friendly guide has you covered.