Salesforce CRM – The Definitive Admin Handbook – Third Edition

Amazon.com Price: $54.99 (as of 05/05/2019 15:12 PST- Details)

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Description

Successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios

About This Book

  • Updated for Winter ’15, this book provides the latest best-practice Salesforce administration principles, real-world experience, and critical design considerations for setting up and customizing Salesforce CRM
  • A pragmatic guide to the key functions for the customization and set up of the application, related to enterprise security, user and data management, process automation, analytics, and mobile features
  • The features of the Salesforce CRM platform are explored using detailed, step-by-step navigation and descriptions, which offers the reader clear guidance for the customization and administration of the application

Who This Book Is For

This book is for administrators who want to develop and improve their Salesforce CRM skills in the areas of configuration and system management. Whether you are a novice or a more experienced administrator, this book aims to support your knowledge and understanding of the Salesforce CRM platform and features.

What You Will Learn

  • Configure and regulate the quite a lot of organization-wide user interface features in Salesforce CRM
  • Set up and maintain a user and administer appropriate security and login access mechanisms
  • Apply organization security and understand the capabilities of the Salesforce CRM sharing model
  • Create, delete, and customize fields, page layouts, and list views for custom and standard objects
  • Implement the mechanisms for data management and discover the tools to import, update, transfer, and mass delete data

In Detail

The book begins by guiding you through setting up users and security settings and then progresses to configuration, data management, and data analytics. Next, you’ll all of a sudden move on to how to set up organization-wide features that impact the appear and feel of the application. Process automation, and approval mechanisms are then covered, at the side of the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. At the end of the book, we cover Salesforce mobile apps and mobile administration, at the side of techniques to further support the system and reinforce the return on investment.

Prerequisites include Enterprise, Unlimited, Performance, or Developer edition of Salesforce CRM at the side of the System Administrator permission.

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