Service in the Field: The World of Front-line Public Servants (Canadian Public Administration Series)

Amazon.com Price: $110.00 (as of 05/05/2019 21:48 PST- Details)

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Description

As governments attempt to focus more on service delivery, it has grow to be apparent that little is known about the people who if truth be told provide the products and services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the more than a few administrative reforms developed in the previous few years. They highlight field officers’ perceptions of the problems in the system and suggest how one can enhance field office-head office relations and the operation of field offices most often. The authors’ analysis is based on more than two hundred interviews with federal and provincial civil servants in all ten provinces, in the smallest hamlets and largest cities across Canada. The usage of extensive quotations from these interviews, the authors allow public servants to tell their own stories and, in so doing, provide examples of the application of systematic qualitative research to Canadian political science. With its accessible style and emphasis on personal experience, Service in the Field will be of interest to students and scholars of public administration, political science, organization theory, and related disciplines along with people in government in both field and head offices.

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