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The Problem Solving Memory Jogger 2nd Edition

Amazon.com Price:  $12.67 (as of 12/05/2019 17:22 PST- Details)

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Description

A problem exists when there is a gap between the current performance level of a process, product, or service, and the desired performance level. Problem solving, as it s covered in this book, is the systematic investigation of a process to identify the root cause of the gap, and taking corrective action to do away with the gap and keep it from occurring one day.

WE START WITH GOOD TEAMS
– Remember work as a process
– Identify important problems to work on
– Develop team skills
– Find the root cause
– Generate innovative solutions

Use these 7 step processes to solve organizational problems. Contains NEW examples in health care and information technology. Includes new material on Failure Mode and Effects Analysis (FMEA). Additional material on Scatter Diagram, A3 Charts, in addition to a tool for verifying root causes.

As a bonus the appendix now holds the key to Kaizen Blitz! Excellent benefits to The usage of these tools:
– Finding and solving problems in your organization’s processes
– The usage of a systematic model to solve simple to complex problems
– How to easily and clearly implement the 7-Step problem-solving model
– Creating a storyboard
– Expert tips during the Jogger, clearly marked
– Advanced problem-solving concepts and techniques

Why is this problem-solving model better and different from other models?
Teams have ceaselessly learned about the tools with the exception of the context of a problem-solving situation. The 7-Step Model presented in this book provides this context. The presentation of this model provides teams with a step by step approach to problem solving, includes sub-steps with advisable tools for doing each of the seven steps, and illustrates a case example that is introduced during each step and tool application.

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