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This Is Service Design Doing: Applying Service Design Thinking in the Real World

Amazon.com Price: $32.49 (as of 25/03/2019 22:03 PST- Details)

Categories: Arts and Photography, Books, Computer Science, Computers and Technology, Decorative Arts and Design, Internet and Social Media, New, Used and Rental Textbooks, Social Media, Specialty Boutique, Subjects, User Experience and Usability, Web Design, Web Development and Design

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Description

How are you able to establish a customer-centric culture in an organization? This is the first comprehensive book on the way to in truth do service design to support the quality and the interaction between service providers and customers. You’ll learn specific facilitation guidelines on the way to run workshops, perform the entire main service design methods, put in force concepts in fact, and embed service design successfully in an organization.

Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of each single step, tool, and method used.You’ll be capable to focal point on your customers and iteratively support their experience.

Move from theory to practice and build sustainable business success.

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This Is Service Design Doing: Applying Service Design Thinking in the Real World

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