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Toyota Culture: The Heart and Soul of the Toyota Way

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Winner of the Shingo Prize for Research and Professional Publication, 2009

The international bestseller The Toyota Way explained the company’s success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to change into committed to building high-quality products-and how you’ll do the same for your company.

Toyota Culture examines the “human systems” that Toyota has put in place to instill its founding principles of agree with, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors give an explanation for the company’s four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire.

Drawing upon a lot of examples from Liker’s decades of research as well as Hoseus’ insider access as a Toyota manager, Toyota Culture gives you the tools you want to:

  • Find competent, able, and willing employees
  • Start training and socializing your people as you hire them
  • Establish and communicate key business performance indicators at every level of your organization
  • Train your people to solve problems and often enhance processes in their daily work
  • Develop leaders who live and teach your company’s philosophy
  • Reward top performance-and offer help to people who find themselves struggling

Fascinating vignettes of Toyota’s innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive, in the back of-the-scenes details are just what your company needs to successfully learn from The Toyota Culture.

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