VICIdial® Agent Manual: version 2.13

Amazon.com Price: $10.00 (as of 12/05/2019 18:22 PST- Details)

Description

That is the official VICIdial® Contact Center Agent Manual. Proceeds from the sale of this book go to toughen the advance of the free and open VICIdial project. This manual accommodates detailed instructions with illustrations for how one can use the entire features of the VICIdial agent screen, from hanging manual dial calls, to receiving inbound queue calls in addition to handling emails and customer web page chats and messaging with different agents.

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