ITIL Service Strategy

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Description

ITIL Service Strategy provides a view of ITIL that aligns business and IT in order that each and every brings out the most efficient in the other. It ensures that each and every stage of the service lifecycle stays focused on the business case and relates to the entire companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Key Features The up to date ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6), to toughen consistency and aid navigation. Some content has been reorganized to toughen float and readability, and ensure alignment across the suite including clarification around interfaces, and inputs and outputs across the service lifecycle. Terminology has been clarified and made consistent across the publications and the ITIL glossary. Summary of Updates from the Creator The concepts within the publication have been clarified, without changing the overall message. The up to date publication includes more practical guidance and more examples where relevant. The newly defined process of strategy management for IT services and products is responsible for developing and maintaining business and IT strategies, and there are now separate descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now covered as processes.

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