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Difficult Conversations: How to Discuss What Matters Most

Amazon.com Price: $9.95 (as of 26/04/2019 17:51 PST- Details)

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The 10th-anniversary edition of the New York Times business bestseller-now up to date with “Answers to Ten Questions People Ask”

We attempt or steer clear of difficult conversations on a daily basis-whether coping with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step by step approach to having those tough conversations with less stress and more success. you’ll be able to discover ways to:

· Decipher the underlying structure of each difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what’s not said
· Stay balanced within the face of attacks and accusations
· Move from emotion to productive problem solving

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Difficult Conversations: How to Discuss What Matters Most

Description

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